How to Order
Welcome to our online store.
Like a conventional store, we provide a shopping cart to hold items that you
select for purchase. The cart is available on shopping pages and unavailable on
non shopping pages (e.g., Contact Us).
We list items by category, or
subcategory, or both. We might also highlight some items by themselves on a
page, or on top of a category or subcategory page. A category has a list of
items that fit within that category; the same applies to a subcategory. Each
item in a list is linked to a detail page. A detail page has space for an
extended item description, as well as options that are available for an
item.
Add to Cart adds an item to the cart. It
appears beside each item listed in a category and it also appears on detail
pages. On a detail page, you can use your keyboard to overwrite the value in the
Quantity text field. On a detail page, you can also click a dropdown box with
your mouse to choose an option (when options are available). Skipped options
result in a reminder message. In a category list, when an item has no options,
you can adjust quantity and click Add to Cart. However, if an item in a category
list has options, click Add to Cart to choose options and adjust quantity. When
you successfully add an item to the cart, we display the contents of the
cart.
Continue Shopping returns you to the general
area from which you added your last item.
View Cart and View Open Cart display the carts contents. Each
item is listed separately with brief description, quantity, unit price, and
extended price. Options are shown with price ($0.00 for free options). You can
adjust item quantity, Remove (remove an
item from the cart), Clear Cart (remove
all items from the cart), and Update Cart
(useful after adjusting quantity).
Create an Account gathers contact information
from you that we store in your account address book. It also asks you to create
a username and password. You can use your username and password to update your
address book and to shop in the future without entering contact information
again. Even though there is space for only one address, you can add more
addresses during Check Out (below) or in Account Administration (also
below).
Check Out determines your Login status and
responds accordingly. If you did not complete Login, we provide you with options
to Login or Create an Account. If you completed Login and the cart is empty, we
return you to the online store. If you completed Login and the cart contains
items, then we let you select shipping address (you can add more addresses in
Account Administration) and shipping method, and enter billing information
before completing your order. You will be asked to enter your credit card
information as part of the Check Out process for each order placed. We do not
store credit card information.
Shopping Tip. We do not save credit card data;
you must provide it each time that you shop.
Login requests your username and password (see Create an Account)
so that you can access your account. This helps you during Check Out and in
Account Administration. After you complete Login, we bring you to the main
shopping page. From there, you can Check Out, Continue Shopping, or administer
your account (Account Administration).
Logout requires no information
from you. Logout takes you directly to Login. To continue shopping, look for a
shopping link near the top of the page.
Shopping Tip. If you Login, add items to the
cart and Logout without Check Out, your items will still be in your cart when
you Login again. This is particularly useful if you share a computer.
Account Administration lets you
view or repeat past orders (View Order History), add shipping addresses (Edit
Address Book), and update your billing contact information (Edit My
Account).
Track Your Order
When your order is placed, an
email confirming your order will be sent.
View your current and past
orders. You can log in to view your order history. Select Account
Administration. Select View Order History or click here to be taken directly to
the View Order History page.
Reorder the same products. If you would like to
reorder items that you have ordered in the past, you can. Log in to view your
order history. Click here to be taken directly to the View Order History page or
select Account Administration. Select View Order History. Find your order either
by order date or by order number, select it. Select Reorder Items.
Print a receipt for a past
order. If you would like to print a receipt for items that you have ordered in
the past, you can. Log in to view your order history. Click here to be taken
directly to the View Order History page or select Account Administration. Select
View Order History. Find your order either by order date or by order number,
select it. Select Print Receipt.
Cancellations & Returns
We want you to
be perfectly satisfied with your purchase. If you are not satisfied for any
reason, you can return the product through the mail for a refund or
replacement.
Returns are easy.
· You must print and complete a
Merchandise Return form. To do so, you will need the original order number. Go
to Account Administration > View Order History. Find your order by order
date or order number and select it. Then select "Print Return Label". You can
click here to go directly to the View Order History page.
· Follow
the instructions on the Merchandise Return Form.
· Please make note
of why the item is being returned. You can simply write this on the form you
include inside the package.
· The item(s) must be returned in its
original packaging and with all accompanying manuals and
accessories.
· Package the item securely so as to avoid damage during
shipping. If you are returning an item of significant value, we recommend that
you insure it against loss or damage.
· All manufacturers' warranties
are in effect.
Send the package to:
Gold City Jewelers, 6661 Stanford Ranch Rd., Ste. K, Rocklin, CA 95677
